Effective date: May 31, 2026 Jinan Silk Pet Technology Co., Ltd. (“we”, “us”, or “our”) operates the website https://jinansilkpet.com (the “Site”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site. Information we collect We collect information you voluntarily provide to us via our contact form or WhatsApp chat: - Full name - Email address - WhatsApp / phone number - Your message or inquiry details (e.g., desired scent, color, packaging, quantity) We do not collect sensitive personal data or information from children under 13. How we use your information We use the collected information solely to: - Respond to your inquiries and provide quotes or product information - Send you follow-up emails regarding your request (via Brevo email service) - Improve our customer service We will not use your data for marketing purposes unless you explicitly consent. Data sharing and third parties We do not sell, trade, or rent your personal data to third parties. We may share your data with: - Brevo (Sendinblue) – to deliver our email replies. Brevo’s privacy policy can be found at https://www.brevo.com/legal/privacypolicy/ - Law enforcement or regulatory authorities if required by law. Cookies and tracking technologies Our Site uses essential cookies to enhance functionality (e.g., to remember your language preference). We do not use analytics or advertising cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Site may not function properly. Data retention We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy (e.g., to respond to your inquiry and for follow-up). If you submit a quote request, we may keep your data for up to 2 years for customer service continuity, unless you request erasure. Your data protection rights Depending on your location (e.g., under GDPR or similar laws), you may have the right to: - Access, update, or delete your personal data - Object to processing or request restriction - Request data portability - Withdraw consent at any time To exercise any of these rights, please email us at weihuidan@jinnasilkpet.com. We will respond within 30 days. Changes to this Privacy Policy We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. Contact us If you have any questions about this Privacy Policy, please contact us: - By email: weihuidan@jinnasilkpet.com - By WhatsApp: +86 135 8907 1779